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Return and Order Cancellation Policy
At AC Quest, we're here to provide the best customer service in the industry, even if you have items to return. If that's you, the following detail should provide all the information you need. If you still have questions, please call us at 1-888-871-2310
If you decide to cancel an order, please call us immediately, as all order cancellations must be processed initially by phone. After your first call, we will follow up by e-mail with cancellation or return updates.
Please have your order number ready and follow these easy steps for return authorization and shipping instructions:
- Call 1-888-871-2310 (You must obtain a return authorization number)
- You are responsible for all original shipping and freight costs (typically 10 - 25% of total order) which may be different from the promotional rate on your invoice.
- All final returns approvals are subjected to physical inspection upon return to AC Quest.
- You are responsible for all shipping fees associated with returns.
- Your refund will be processed within 15 days of return.
- Your refund will be provided via the same method by which you paid.
- A 20% restocking / cancelation fee will be applied for all returned, and any items returned without return authorization - including canceled orders and refused shipments. This is in addition to original and return shipping charges, if any.
Warranty Issues:
- All warranties are covered by the product manufacture. All warranty claims should be made with the appropriate manufacture and department. AC Quest offers no additional product warranties unless otherwise stated.
Non-returnable items:
- Promotional & Clearance products (marked as such).
Did we deliver the wrong items?
Send us an e-mail at
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and include a picture of the item ID on the product label, or simply provide the item ID with a complete description of the product received. We'll correct the problem right away.
Order cancellation hours:
Monday- Friday, 8:00 am - 4:00 pm, EST.
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